Although the tendency may be to communicate less with employees during times of layoffs, the right thing to do is to deliver consistent messaging throughout the process.
Layoffs are a difficult time for all employees. Everyone is affected. Managers implementing the layoff may be stressed, employees getting let go have a range of emotions and issues, and everyone else is saddened from seeing co-workers leave and are also worried if they are next.
Planned and coordinated communication steps may alleviate some employee concerns while helping managers effectively manage during layoff process.
Here are a few to consider:
Layoffs are emotional and organizations need time to heal afterward. Management should be prepared for lingering questions days or even weeks after the event.
Ongoing, honest communications with employees can get everyone back on track and engaged.